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Access tokens
Access tokens are used by AccidentalQuality to access your data after which it is processed and turned into the metrics that your company needs. They are encrypted on AccidentalQuality's servers, so we never see them and do not touch them!
This also means if you are having authentication issues, we unfortunately cannot help you.
Tokens come for different types of services, and take a different shape. For personal access tokens (for example in Azure, or Github) the token merely represents the token itself. For other services it is not uncommon to still use base authentication - that's username and password - which we then run base64 encoding on and encrypt.
Tokens can then be reused across all integrations where the type makes sense (ie an Azure token is unlikely to give Jira access).
AccidentalQuality cannot read or see your tokens, and can therefore not help you with authentication issues.
We will let you know that it is an authentication issue if you cannot access data, but you will have to troubleshoot data access yourself.
We will happily guide you through the process if need be, just reach out at [email protected]!